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Service-level agreement - Wikipedia
A service-level agreement (SLA) is an agreement, typically a binding contract, between a service provider and a customer that define particular aspects of the service – such as quality of service, availability, responsibilities – as terms of contract. [1]

What is an SLA (service level agreement)? - IBM
A service level agreement (SLA) is a contract between a service provider and a customer that defines the service to be provided and the level of performance to be expected.

What is a Service Level Agreement (SLA)? - ServiceNow
A service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered.

What is SLA? - Service Level Agreement Explained - AWS
What is a Service Level Agreement (SLA)? A service level agreement (SLA) is an outsourcing and technology vendor contract that outlines a level of service that a supplier promises to deliver to the customer. It outlines metrics such as uptime, delivery time, response time, and resolution time.

What is an SLA: SLA Meaning & Examples | Atlassian
What is an SLA? As a service provider, a service level agreement is a plain-language agreement between you and your customer (whether internal or external) that defines the services you will deliver, the responsiveness that can be expected, and how you will measure performance.

What is an SLA? Best practices for service-level agreements
A service-level agreement (SLA) defines the level of service expected from a vendor, laying out metrics by which service is measured, as well as remedies should service levels not be achieved.

What Is a Service-Level Agreement? (Example & Templates Included)
A service level agreement, often abbreviated as SLA, is used in IT and professional services to define what a vendor is expected to do. It’s part of the contract between any technology vendor and sets up what will be levied upon them if the agreement isn’t upheld.

Service Level Agreement (SLA): Definition, Types & Examples
Learn what a service level agreement (SLA) is, its key components, types, and how it sets clear support expectations to improve performance and accountability.

service-level agreement (SLA) - TechTarget
A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet.

Service-Level Agreement (SLA): Why It's Important and How to Write One
A service-level agreement (SLA) is a formal contract that defines the specific level of service a vendor promises to deliver to a company, including details like performance metrics, responsibilities, and remedies if service levels aren't met.

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